1. 의뢰사: 세계적인 다국적 의료 서비스 기업

2. 모집 내용 : 외국계, 서비스 관련 QA supervisor (Mananger Level) 모집

▣ Position : QA supervisor (Mananger Level) -정규직

- 4년대졸이상 / 해외학파 우대
- 영어 능통자(Fluent)
- Computer Skill 탁월한 자
- Service Quality 업무 경력자 선호
- 서비스 품질 관련 경력 최소 5년 이상자
- 각종 서비스, 콜센터 분야 경험자 우대

1. The manager will roll-out and ensure compliance to service quality programmes based on the service quality KPIs driven by global operations standards with an aim at exceeding such KPIs and standards.

2. The manager will conduct regular call reviews and do the staff coaching after call reviews with the objective to improve individual CSE(Customer Service Executive) call handling skills.

3. Conduct monthly quiz to keep front line staff refreshed with the required knowledge in their daily work.

4. Conduct Customer Satisfaction Survey to collect the customer’s feedback and to tackle the weak areas in order to further improve the service quality.

5. The manager is overall in-charge of driving the process improvement and Customer Feedback Procedure through service quality work teams in the location. The manager will manage and analyse compliments/complaints including service recovery and ensure such improvements are successfully implemented in operations. And the manager will identify and implement remedial actions as well.

6. The manager is responsible for the training of Operations staff in the areas of soft skills and instilling a service quality mindset.

7. Improving/streamlining processes that will minimize CSE’s handling time in performing customer transactions, thereby, providing a more convenient and hassle-free service.

8. The manager will also support global initiatives to develop or upgrade Standard Operating Procedures, Standards and Best Practice for Assistance Services.

9. The manager will be the location champion to drive service quality culture and will implement the various regional programs and to engage all staff in the location.

10. The manager will conduct regular case audit as per corporate guideline and to set action plans as per the audit result to improve case quality manage for operation staffs.

11. The manager is in charge of communication on New Release of New Case , New requests from local site such as local templates, client scripts, and so on.

▣ 연봉수준 및 복리후생 : 현, 연봉이상 추후 협의 가능

▣ 근무지 : 서울

▣ 제출서류: 국문 이력서(사진필수)와 자기소개서 및 영문 Resume

▣ 진행절차 : 1차 서류 전형 - 면접 전형(영어 듣기,말하기및 typing 테스트)

▣ 담당자: 황호경
연락처 : 02-567-7407
이메일 : yskim@jhhr.co.kr